Effective Date: July 7, 2026

At Habiba Handmade Art, each item is a physical handmade piece created for Smart Doll collectors who value artisan detail, crochet texture, and one-of-a-kind styling. Because our products are handmade in small quantities, all sales are final except in the limited situations described below.

Final sale policy

All handmade items sold by Habiba Handmade Art are final sale.
We do not accept returns, exchanges, or refunds for buyer’s remorse, change of mind, incorrect ordering, color or size preferences, styling preferences, or a customer’s decision that an item no longer fits their intended display, photography, or collection plans.
Because each piece is handmade, minor variations in stitching, texture, shape, color tone, fiber behavior, and finishing are part of the item’s handmade character and are not considered defects.

Exceptions for Damaged, Defective, or Incorrect Items

We will review refund, replacement, or correction requests only when an item arrives damaged, defective, or incorrect.

To request help with a damaged, defective, or incorrect item, please contact us through the general Contact page form within 3 calendar days of delivery.

Your message should include:

Your name
Your order number
A clear description of the issue
Photos of the item
Photos of the packaging, if the item arrived damaged
Any other information that helps us review the order

Delivery is determined by the tracking information provided by the shipping carrier.

Requests received more than 3 calendar days after delivery may not be eligible for review.

Do Not Return Items without Approval

Please do not send any item back without first contacting us and receiving return instructions.
Unauthorized returns may not be accepted, processed, refunded, exchanged, or returned to the sender.
If a return is approved, we will provide instructions for where and how to send the item. The item must be returned in the condition received, unless the issue involves shipping damage or another approved exception.

Resolution Options

If we confirm that your item arrived damaged, defective, or incorrect, Habiba Handmade Art may offer one of the following resolutions, depending on the situation and item availability:

A replacement item
A repair or correction, if practical
A refund
A partial refund
Another appropriate resolution agreed to by Habiba Handmade Art.

Because many items are handmade, limited in number, or one-of-a-kind, an identical replacement may not always be available.

Items Not Eligible for Return or Refund

The following are not eligible for return, exchange, or refund:

Final sale handmade items
Custom orders, unless damaged, defective, or incorrect
Made-to-order items, unless damaged, defective, or incorrect
Items damaged by customer handling, pulling, snagging, stretching, washing, improper storage, or misuse
Items affected by normal handmade variation
Items returned without prior approval
Items reported after the 3-day delivery review period
Items purchased by mistake
Items where the customer changes their mind after purchase

Custom and Made to Order Items

Custom and made-to-order items are created specifically for the customer’s requested color story, styling direction, or order details. For that reason, custom and made-to-order items are final sale unless they arrive damaged, defective, or incorrect.

Once work has begun, materials have been prepared, or the order has entered the making process, custom and made-to-order orders cannot be canceled.

Order Cancellations

Orders may not be canceled once they have entered processing, production, packing, or shipping.

If you need to request cancellation before your order begins processing, contact us through the general Contact page form as soon as possible. Cancellation requests are not guaranteed.

If Habiba Handmade Art is unable to fulfill an order, we will cancel the order and issue a refund for the unfulfilled item.

Shipping Delays

We make reasonable efforts to ship orders within the processing time stated on the product page or checkout page.

If an unexpected delay affects your order, we may contact you with an updated timeline. If we are unable to ship within the promised timeframe, we may request your consent to the delay or issue a refund for the unshipped item.

Shipping carrier delays after an order has been shipped are outside our control.

Lost, Stolen, or Marked Delivered Packages

If tracking shows the package was delivered, but you cannot locate it, please first check the delivery address, surrounding delivery areas, household members, building staff, neighbors, and the shipping carrier.

Habiba Handmade Art is not responsible for packages that are lost, stolen, misdelivered, or marked delivered by the carrier. However, you may contact us through the general Contact page form, and we will review the information available from the order and tracking records.

Handmade Product Care

Handmade crochet items should be handled gently. Avoid pulling, snagging, stretching, washing unless specifically instructed, or storing items under heavy objects. Damage caused by improper handling or care is not eligible for refund, replacement, or exchange.

How to Contact Us

For damaged, defective, incorrect, or order-related issues, please contact Habiba Handmade Art through the general Contact page form on our website.
Please include your name, email address, order number, and clear photos when reporting a damaged, defective, or incorrect item.

Policy Updates

Habiba Handmade Art may update this Refunds and Returns Policy from time to time. The version posted on this page applies to purchases made after the policy’s effective date.